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Destiny Child

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Frequently Asked Questions

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  • [General] Make sure to maintain a strong internet connection

    Destiny Child requires Internet access to provide gameplay, social content.
    For an optimal online experience, make sure that you are connected to a reliable network with a strong signal. We recommend playing over strong WiFi, a solid 3G/4G connection.

    Couldn't find an answer to your question? Send us a message. Customer inquiry
  • [General] I want to change my name

    You can change your name as many times as you want.
    -Go to setting
    -Tap "Change nickname"

    Couldn't find an answer to your question? Send us a message. Customer inquiry
  • [General] My mail has disappeared

    Every mail you received has an expiry date. Expired mail cannot be recovered once it is disappeared.

    Couldn't find an answer to your question? Send us a message. Customer inquiry
  • [General] How do I enable/disable push notifications?

    You can turn on/off push notifications in-game and on your device.
    In-game:
    -Go to menu
    -Go to other
    -Configure push notifications

    On device: 
    -Go to your device settings
    -Select "Notifications"
    -Find Destiny Child from your app list
    -Configure notifications

    Couldn't find an answer to your question? Send us a message. Customer inquiry
  • [General] I want to see the Login Bonus page again

    Your daily reward, login bonus once a day when you've logged in to the game for the first time on that day.
    If you are curious about what you can get tomorrow and another days:
    -Go to menu
    -Go to Other and find Login Bonus
    -The entire list of login bonus will appear

    Couldn't find an answer to your question? Send us a message. Customer inquiry
  • [General] Can I change Summoning Live Chat words?

    Messages for Summoning Live Chat words are set as default. You can set up messages for the streamer and the viewer.
    -Go to menu
    -Go to Other and find "Summoning Live Chat"

    Couldn't find an answer to your question? Send us a message. Customer inquiry
  • [My Account] How do I reset my account?

    We want you to experience amazing excitement every time you meet a new Child. It is the fun fact of Destiny Child who would you meet in the future. So the game was not designed to reset. Please enjoy.

    Couldn't find an answer to your question? Send us a message. Customer inquiry
  • [My Account] How do I delete account?

    Deleting account means your game progress will be terminated once and for all. If you really wish to delete your account, please go to the game setting.

    Couldn't find an answer to your question? Send us a message. Customer inquiry
  • [My Account] Can I recover deleted account?

    You can cancel your account deletion request within 7 days. It is not possible to recover your deleted account if your deletion request has been over 7 days.

    Couldn't find an answer to your question? Send us a message. Customer inquiry
  • [Lost Account] I lost my account!

    Destiny Child offers several login options to save your game progress. You can choose from LINE, Facebook, Google Play(Android only), Game Center(iOS only) to log in and play the game.
    If you lost your game progress, such as changing device, simply logging in to your correct account will recover your previous account. 

    Remember, we cannot know your LINE, Facebook, Google Play and Game Center account and their password. Be sure to check your correct account name and password.

    In case you cannot bring your account, please follow the instructions below to get your account back.

    I was using GOOGLE PLAY account(Android only):
    If you still can't recover your account back after logging in with Google Play account, you might have used a wrong account. Find out how to manage your google account on your device HERE: https://support.google.com/googleplay/answer/2521798?hl=en

    I was using GAME CENTER(iOS only), LINE, Facebook account:
    Make sure you have logged in with the correct account to your device. If you are in trouble to log in with your account, please go to below to find help: 
    Apple Support https://support.apple.com/apple-id
    LINE Support https://help.line.me/line/?lang=en
    Facebook Support https://www.facebook.com/help/

    Couldn't find an answer to your question? Send us a message. Customer inquiry
  • [Billing] Where are my purchased goods?

    Purchased goods will go to your mailbox, inventory or apply to your account instantly.

    If you didn't receive purchased goods, please follow the instructions below before you contact us. It helps you instantly most of the time.
    -Go to "shop"
    -Find and tap [Sync Purchases] button on the top right

    Couldn't find an answer to your question? Send us a message. Customer inquiry
  • [Billing] Send refund request from the game

    If you accidentally made a purchase or, just changed your mind, please contact the support center.
    -Go to menu
    -Go to Support
    -Find "Inquiries"
    Remember not to use any purchased goods, your request will be denied if you use any. You may have a disadvantage such as a permanent ban.

    Couldn't find an answer to your question? Send us a message. Customer inquiry
  • [Fair Competition] I'm in trouble whilst on selling, buying, sharing accounts

    Selling, buying, sharing or giving accounts to other players is against our LINE GAMES terms of service.

    Account holders have agreed to be fully responsible for keeping their account details confidential when they start the game. We cannot give any help for any losses resulting from an unauthorized access or use of your account.

    You can read more about the terms of service here: https://cs.line.games/policy/terms?companyCd=LINE_GAMES&svcCd=NF_CAFE&langCd=en

    Couldn't find an answer to your question? Send us a message. Customer inquiry
  • [Fair Competition] Unauthorized programming

    We have a firm policy on using, attempting of using, and making unauthorized Programs. All players have agreed to only use our services, or any part of it, in a manner that is consistent with these Terms of Service. We constantly and regularly monitor abnormal behaviors in the game.
    If you notice any suspicious behavior, please let us know.

    Couldn't find an answer to your question? Send us a message. Customer inquiry
  • [Fair Competition] Don't share your login data, we do not ask your passwords

    LINE GAMES and Shift Up employees never ask you for any login information.

    IMPORTANT: Keep your account safe!

    Couldn't find an answer to your question? Send us a message. Customer inquiry
  • [Events & Updates] I want to know the updates ahead

    We are always working on to amaze you. It will not be a surprise if we open every detail of our events and updates ahead. But we will let you guys know when the right time has come. Visit our community website to meet other Candidates and check our announcement. 
    Goto Moot: https://moot.us/lounges/73

    Couldn't find an answer to your question? Send us a message. Customer inquiry
  • [Events & Updates] I didn't receive my SHARE GACHA reward Child

    First, make sure you participated in SHARE GACHA Event. The Event is still running, but not a permanent Event. If you haven't participated yet, hurry!

    If you did participate SHARE GACHA, you need to go to the SHARE GACHA page once again on your mobile device. Make sure to download and create Destiny Child account. 
    [Goto the page > tap "Link your Twitter, or Facebook account" > tap Get Child!]
    Goto SHARE GACHA - https://global.destiny-child.com/event/sharegacha

    SHARE GACHA Event ended January 31st 2019. Keep your eyes on Destiny Child Moot for new Events ahead of you!
    Goto Moot: https://moot.us/lounges/73
     

    Couldn't find an answer to your question? Send us a message. Customer inquiry
  • [Events & Updates] HOTTIME doesn't apply to my account

    If you were on-line when the HOTTIME Event starts, you might need to re-login to apply HOTTIME
    Some events might need to re-connect to the server to apply some features such as HOTTIME.

    Couldn't find an answer to your question? Send us a message. Customer inquiry
  • [Maintenance] What is a "maintenance break"?

    For doing necessary work to provide the best experience for you, we may need a break for maintenance. If you see the "maintenance break" message when you try to launch the game, please re-launch the game after the maintenance break.
    There might be some changes after the maintenance break, please visit our community website to check the details!
    Goto Moot: https://moot.us/lounges/73

    Couldn't find an answer to your question? Send us a message. Customer inquiry
  • [My Account] Guest player

    Save your game progress by linking account.
    On iOS device, you can play as a guest player. Guest players' data can be lost after uninstalling the game, experiencing issues with your device, or changing devices. In any case, guest players' game progress cannot be recovered.

    To avoid any unintentional data loss and keep your Childs and items safe in the future, please link account. You can choose from LINE, Facebook, or GAME CENTER.

    Go to [Home > Menu > Support] to link account.

    Couldn't find an answer to your question? Send us a message. Customer inquiry
  • [General] Secure your Childs and items

    You can lock your Childs and items to prevent unintentional Childs and items loss.
    Locked Childs and items cannot be used as enhancement materials or cannot be sold. Tap the lock icon to lock/unlock your precious Childs and items.

    Couldn't find an answer to your question? Send us a message. Customer inquiry
  • [General] Where is my costume?

    Each Child has at least 2 costumes. 
    1. Basic costume
    2. S class Awakening costume

    For the last, Child can get special costumes such as Event rewards.
    To wear a special costume, you need to use the costume item in your inventory. Otherwise, it will not appear on your Child's costume list.
    Go to [Items > Costumes] Check your special costumes!
    *Note: Each costume has its owner Child. You must have the Child to wear the costume

    Couldn't find an answer to your question? Send us a message. Customer inquiry
  • [Billing] I didn't receive my order

    Purchased goods will be sent to your mailbox, inventory, or applied to your account immediately. Sometimes purchases may take a while to arrive or fail, it usually happens in a weak network connection. Please be sure to be in a strong network when making purchases.

    When a purchase didn't arrive instantly or successfully, restarting device may help. Please make sure you are connected to a reliable network.
    If you still don't see your purchase:
    -Go to Lanfei's Shop
    -Tap "Sync Purchases"

    If your order has made successfully, your un-delivered order will be sent to you.

    Couldn't find an answer to your question? Send us a message. Customer inquiry

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